RESPONSIBILITIES AND DUTIES

  • Experience with Level 1 Support, Service Desk;

  • Monitoring of IP, L2L and MPLS links and corporate networks in general;

  • Opening service requests;

  • Incident management and follow-up;

  • Perform troubleshooting on satellite, fiber, and radio link networks;

  • Analysis and configuration of network equipment (Cisco, Fortinet, Sophos, Mikrotik);

  • Analysis and configuration of monitoring systems (PRTG, Zabbix, Grafana);

  • ⁠ ⁠Supports SIP (VoIP) networks;

  • Guidelines for field technicians;

  • Report writing;

  • Connection analysis;

    • I WANT TO RUN FOR OFFICE

    REQUIREMENTS AND QUALIFICATIONS

  • Currently enrolled in or completed higher education (Networks, Telecom, Systems Analysis and Development, IT, and other courses in the same field);

  • Experience and knowledge of the dynamics of serving the corporate IT and Telecom market;

  • Basic knowledge of networking (Cisco, Fortinet, and Mikrotik will be a plus);

  • Knowledge of VoIP telephony (cloud-based PBX);

  • Experience in infrastructure monitoring;

  • Experience in customer service and technical support;

  • Proactive and Organized;

    • I WANT TO RUN FOR OFFICE

    REMUNERATION

    01

    Fixed Salary

    R$ 2,000.00/Month;

    02

    Meal Voucher

    R$ 683.00/month;

    03

    Transportation Voucher

    Standard;

    04

    Health and Life Insurance

    Group life insurance Health and dental plan (optional).

    WORKPLACE

    Alameda Rio Negro, 503 – 12th floor, Suite 1212 - Rio Negro Office Building – Alphaville, Postal Code: 06454-000 | Barueri (SP)

    WORK SCHEDULE

  • Work schedule: Mon. to Fri.: 1:00 PM > 10:00 PM // Sat.: 9:00 AM > 1:00 PM;
  • Monday to Thursday: In-person // Friday and Saturday: Remote;